Field Services & Return to Owner

The world of animal care and control is forever changing. Whether you are an animal control or municipal employee new to this field or a seasoned veteran, these resources will empower you and your agency to expand the level of service you bring to the people and animals in your community.  
 

VIDEOS, WEBINARS, ONLINE COURSES, & PODCASTS

• Best Friends Town Halls
  • Let's Get Them Home
  • Making the Case for a New Tomorrow
  • Re-Opening a Different & Better Tomorrow
  • The Collective Impact of Community Centered Lifesaving
  • The Human Connection: save more lives by building stronger relationships in communities
• Online Courses
  • A Call-Takers Guide to Fielding Loose Animal Calls During COVID-19
  • Intake Diversion in the Field
  • Lifesaving Dispatch
  • Lifesaving Field Services
• Saving America's Pets Vlog
  •  A new focus on Animal Control Officers
  • How a shelter embed program helped save animals in Abilene, Texas
  • The best tips for reducing summer shelter intake
• The Best Friends Podcast
  • Compassionate Badassery
  • Cracking the Code
  • From Punishment to Support
  • Front Line Life Saving During COVID-19
  • Reimagining Field Services: Helping People and Pets in Sacramento
  • Return to Home Challenge
• Webinars
  • Beyond the Scanner Advanced Field RTO in the Field Techniques
  • Community Engagement: The Lifesaving Philosophy
  • Learning from the Past & Building Toward the Future in Animal Control
  • Lifesaving Dispatch
  • Municipal Shelter Leadership Culture & Community Engagement
  • Shelter Leadership Culture & Community Engagement
  • Strategic Animal Control Operations

DOWNLOADABLE PDFs, PLAYBOOKS, & SOPs

• Field Return-to-Owner Playbook
• Field-Training Programs Playbook
• Humane Animal Control Manual
• Intake Diversion in the Field Playbook
• Lifesaving Dispatch Playbook
• Lifesaving Field Services Playbook
• Municipal Guide for Lifesaving Policies
• Redefining the role of "dogcatcher"
• Return to Owner Playbook

ADDITIONAL RESOURCES & INFORMATION

• Blog: Animal control: The no-kill movement’s not-so-secret ally
• Lifesaving Animal Service Contracts
• Mapping Made Easy: Using Data to Find Your Problems
• Pet Community Resources
• Pets and Emergencies: Be Prepared
• Redefining the role of the 'dogcatcher'
• Editorials
  • Outdated policies prevent shelters from partnering with the public to save lives
  • Shelters Prove They Can Reach 90% Goal—and Stay There
• Program Spotlights
  • ACOs Lead Change for Shelters
  • Identifying Data Worth Collecting
  • Making the Case for Keeping Adjusted Shelter Practices Post-Pandemic
  • Putting Data into Action with Field Services Staff
  • Ten Ways to Get the Public Re-Engaged with Your Shelter Post-COVID