Lifesaving Library

Tabby kitten in a stainless steel kennel

Operational Playbooks

Best Friends recognizes that the world of animal sheltering is a fast-moving, ever-changing environment with new lifesaving programs popping up all the time. Some of the most tried and true programs have proven to be critical in today’s daily operations, yet some agencies struggle with implementing them or even knowing where to start! That’s why we have assembled these operational playbooks as recipe cards to get you started. What you will find here are basic starting points on what you will need to get these programs up and running and some resources to take you to the next level.


Alternative Outcomes

Amazon Wish List 

Animal Flow

At-Risk Animals

Community Cat Programs

Culture Initiatives

Daily Checklist and Time Stamps for Shelters

Deciding Whether to Launch a 501(c)(3) Support Group

Disease Control — The Role of Sanitation

Feline Housing and Enrichment

Field Return-to-Owner

Field-Training Programs

Forming a 501(c)(3) Support Group

Forming and Working with a 501(c)(3) Board

Foster Programs

Fundraising for Municipal Shelters

Intake Diversion in the Field

Lifesaving Dispatch

Lifesaving Field Services

Managed Intake or Admissions

Neonatal Kitten Care

Proven Lifesaving Strategies for Big Dogs


Staff Development and Training

Volunteer Program Overview

We also have a growing collection of free, on-line courses to help get programs started or take them to the next level. 

Explore our courses