Lifesaving Library

Tabby kitten in a stainless steel kennel

Operational Playbooks

Best Friends recognizes that the world of animal sheltering is a fast-moving, ever-changing environment with new lifesaving programs popping up all the time. Some of the most tried and true programs have proven to be critical in today’s daily operations, yet some agencies struggle with implementing them or even knowing where to start! That’s why we have assembled these operational playbooks as recipe cards to get you started. What you will find here are basic starting points on what you will need to get these programs up and running and some resources to take you to the next level.


Alternative Outcomes

Amazon Wish List 

Animal Flow

At-Risk Animals

Canine Distemper

Community Cat Programs

Culture Initiatives

Daily Checklist and Time Stamps for Shelters

Deciding Whether to Launch a 501(c)(3) Support Group

Digital Fundraising Series: Business Continuity in a Digital Program

Digital Fundraising Playbook Series: Choosing Images for Digital Fundraising

Digital Fundraising Playbook Series: Choosing Technology to Support Animal Welfare Nonprofits and Nonprofit Allies of Municipal Shelters

Digital Fundraising Playbook Series: Creating a Compelling Website Giving Experience 

Digital Fundraising Series: Email Marketing Basics

Digital Fundraising Playbook Series: Ensuring Email Deliverability 

Digital Fundraising Series: Facebook Fundraising

Digital Fundraising Playbook Series: How to Make Meaningful Social Content on Any Channel

Digital Fundraising Series: Instagram

Digital Fundraising Series: Managing Negativity in Social Media

Digital Fundraising Series: Overview 

Digital Fundraising Series: Planning a Multi-channel Campaign

Digital Fundraising Series: Revamping Your Website

Digital Fundraising Playbook Series: Top Six Metrics That Matter in Digital Fundraising

Digital Fundraising Series: Writing an Effective Email Appeal

Disease Control — The Role of Sanitation

Feline Housing and Enrichment

Field Return-to-Owner

Field-Training Programs

Forming a 501(c)(3) Support Group

Forming and Working with a 501(c)(3) Board

Foster Programs

Fundraising for Municipal Shelters

Intake Diversion in the Field

Lifesaving Dispatch

Lifesaving Field Services

Managed Intake or Admissions

Neonatal Kitten Care

Proven Lifesaving Strategies for Big Dogs


Staff Development and Training

Volunteer Program Overview

We also have a growing collection of free, on-line courses to help get programs started or take them to the next level. 

Explore our courses