Field Services E-Learning
A Call-Takers Guide to Fielding Loose Animal Calls During COVID-19- COVID-19 has brought unprecedented changes to the way animal services across the nation are handling non-emergency calls. Shelters and field service departments have cut back, even eliminated, their responses to loose animal calls. This is a necessary step and will support lifesaving efforts; however, it can present challenging conversations with the public when they call to make a report. Call-takers should see this as an opportunity to provide helpful information to citizens and work to resolve their issues by using the resources that already exist within the community.
Intake Diversion in the Field- As rewarding as it is to place an animal in a new adoptive home, it is even more exciting when we can help keep a pet in its current home and skip the shelter process altogether. Intake diversion does not mean turning people or animals away, but rather thinking outside the box of traditional sheltering and field services to better serve the people and the animals of your community.
Lifesaving Dispatch- Saving lives over the phone- The call-takers and dispatch staff of the animal welfare industry are often the first point of contact between the community and the shelter. They are also, quite literally, the gatekeepers to animal intake and their successes can have a huge impact on your lifesaving work. It is important that they are well-versed in the organization's mission and policies and are properly trained to ensure the best outcomes for the animals and the people in your community.