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Smiling woman with lavender hair hugging a shepherd-type dog who is wearing a bandanna

Shelter and field assessment

Our shelter outreach team uses a collaborative approach to each partnership. As a rule, we avoid a one-size-fits-all approach, because just like every individual animal, each organization and the community it serves has its own individual personality and needs.

Professional assessment of shelter operations, community programs and field operations are available for each organization, and are performed on-site at your facility, in your community. Assessments are designed to identify specific areas of need and help guide the implementation of best practices in animal welfare. Ongoing support is provided during and after implementation to ensure new programs and practices are sustainable and successful. 

Assessments are free, comprehensive and include evaluation of areas such as organizational culture, internal communications, customer service, shelter policies, staff structure, population, and animal care and behavior.

Best Friends also provides hands-on training led by experienced field officers for a wide array of animal-related issues. 

If you are interested in requesting an assessment, please contact your regional specialist.

Shelter outreach leadership 

Scott Giacoppo, director of national shelter outreach for Best Friends, oversees strategic shelter partnerships across the country. Scott spent 17 years with the Massachusetts Society for the Prevention of Cruelty to Animals in his hometown of Boston. He worked across multiple areas, such as shelter operations, humane law enforcement, media relations and advocacy. Before coming to Best Friends, he spent 10 years as the chief community animal welfare officer for Washington Humane Society in the District of Columbia, where he oversaw community programs and animal control field services.

Michelle Logan, senior manager of national shelter outreach for Best Friends, specializes in professional animal welfare education and training. While earning a bachelor’s degree in animal science from the University of Rhode Island, she spent her summers as part of the team at Smithtown Animal Shelter in New York, where she filled several animal care and support roles. In 2006, Michelle came to Best Friends where she has served as the manager of Dogtown at Best Friends Animal Sanctuary in Utah, and as the operations manager for the Best Friends Network, overseeing the strategic vision of the network and team of regional specialists.