Events

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FAQ

Forming a Best Friends Network partner team

What are the requirements to participate in Strut Your Mutt?

All participating groups must be approved network partners. Partners are asked to select a team captain to represent them, submit an application and sign a basic agreement.

If your organization is not yet a network partner and you wish to participate, apply to become a partner today! The deadline for network partners to apply for Strut Your Mutt is August 24, 2018.

You can find the application to participate in Strut Your Mutt here. Groups may apply at any time, but approval cannot take place until the group is a network partner, with all the required reports submitted.

What type of organizations can participate?

All Best Friends Network partner organizations are welcome to participate. Each year, a wide variety of groups take part — even cat-specific organizations. In the 2017 event, Shadow Cats of Austin, Texas, raised nearly $50,000.

What is Strut Your Mutt Day?

Strut Your Mutt Day is the same as the live event, except you get your very own day on October 27 to strut however you’d like! Teams taking part in Strut Your Mutt Day do many of the same things as the teams in live events: raise funds through a personal fundraising page, ask supporters to join or support their teams and qualify for incentives. Strut Your Mutt Day participants are encouraged to host a get-together to celebrate their team’s fundraising efforts, but they cannot host their own Strut Your Mutt event or use Best Friends’ name or logo, since such an activity would not be overseen by Best Friends. Learn more about Strut Your Mutt Day here.

Do I get a T-shirt if I participate in Strut Your Mutt Day?

Yes! Strut Your Mutt Day participants receive their official T-shirts by mail. T-shirts will be mailed out around the first and 15th of the month beginning in July. The last mailing will be October 15.


Donations

How can people donate to our team? Are donations made by cash or check?

People donate online to Strut Your Mutt through team and individual pages. All donations by cash or check are considered offline donations. Team members receiving offline donations must fill out an offline donation form and send it along with copies of the checks for verification to events@bestfriends.org. Those donations typically are entered on the team’s fundraising page within three business days. (Please be patient, as it may take longer.) If check donations are submitted on time and in accordance with the offline donation official rules and regulations, they count toward the fundraising total of a team or individual, as well as toward various prizes and incentives offered by Best Friends.

You can bring offline donations (including the corresponding offline donation forms) with you to the event and drop them off at the donations tent. But please remember that for offline donations to count toward team or individual totals and top fundraising awards or contest prizes, all offline donations, forms and corresponding check copies must be received by Best Friends no later than 5 p.m., Mountain time, one week before the event.

Cash donations are only accepted at live events and do not count toward top fundraising awards or contest prizes. Teams or individuals participating in Strut Your Mutt Day cannot accept cash donations.

Please note: Offline donations do not count as registration fees. Registration must be completed online, by noon (local time), the day before the event, or you can register in person on the morning of the event at a slightly higher rate. But those registrations will not count toward your network partner team.

How much money do groups usually raise?

It varies, of course, but in 2017, a total of 300 network partner teams raised almost $2 million. The average amount raised by network partner organizations in 2017 was nearly $7,000.

How do team captains collect donor contact information after the event?

The Strut Your Mutt team will compile a list of all individual donations and donors (including contact information) and send it to all team captains when the donation period has closed. Registration fees will be counted as donations and listed accordingly. Organizations receiving donations should send their donors a proper tax receipt by the appropriate deadline. Best Friends cannot offer advice regarding these receipts.

How does my organization receive the funds?

Online donations close at 11:59 p.m. Mountain time on October 31, 2018. Best Friends processes checks for funds and sends them out from the Sanctuary in Kanab, Utah, within six weeks of the close of online donations. Because of Kanab’s remote location, checks may take several weeks to arrive.


Registration fees

What is the refund policy for registration fees and donations?

For live events, refunds of donations and registration fees will be permitted through Friday, one week prior to each city’s event date. For Strut Your Mutt Day 2018, refunds for donations will be permitted through Saturday, October 27, 2018 (no refunds after that date). Requests for donation refunds received after applicable deadlines cannot be honored because of how such requests affect our fundraising contests. Participation fees will be refunded through Saturday, October 27, 2018. Any refund request must be submitted by the registrant or donor and sent to events@bestfriends.org. Refund requests must be received no later than 5 p.m. Mountain time on the deadline day (see above).

Registration fee refunds will be honored through the close of registration for each city, which is 12 noon the day prior to each event.


Website help

What do I do if I forget my password?

Click on “forgot password” on the participant login page. You will then be prompted to enter your username and email address, and password reset instructions will be sent to the email address provided.

How do I edit my profile (including changing my password)?

Follow these simple instructions to edit your profile page or change your password:

  1. Log in to your participant center.
  2. Click on “profile” located at the top right of the page.
  3. From there you can edit your profile to change your personal contact information, change or reset your password, or change your email preferences.

How do I edit my personal or team fundraising page?

Personal pages:

  1. Log into your participant center (using your email address and password).
  2. On the right side of the page, click “edit personal page.”
    (Note: If you are already logged into your participant center, click on “personal page” and follow these same steps.
  3. From there, you can make page changes to your fundraising goal, copy and images or videos. You can click “preview” to make sure you’re happy with how your page looks. And don’t forget to click “save” when you are done.

Team pages:

  1. Log in to your participant center (using your email address and password).
  2. Click on the team page tab.
  3. From there, you can edit your team’s fundraising goal and your team page’s copy and images or videos. You can click “preview” to make sure you’re happy with how your page looks. And don’t forget to click “save” when you are done.

If you need website assistance, check out the “get help” button on strutyourmutt.org where you can chat live with the Strut Your Mutt team Monday through Friday 9 a.m. – 6 p.m. Central time. If you reach out after  hours, someone will get back to you as soon as possible, or you can send an email to symsupport@charitydynamics.com.

If you have a question about participating in Strut Your Mutt as a network partner, you can contact us at networkpartnerevents@bestfriends.org.

More questions? Check out our full list of FAQs here.